Privacy Policy

  1. Introduction

Welcome to The Tahoe A-Frame . At The Tahoe A-Frame, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website to book accommodations, rentals, or related services (“Services”).

By accessing or using our website, you consent to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our website or Services.

  1. Information We Collect

We collect both personally identifiable information (“PII”) and non-personally identifiable information (“Non-PII”) from our users. The types of information we may collect include:

  1. Personal Information:
  • Name
  • Contact information (email address, phone number, mailing address)
  • Payment information (credit card details, billing address)
  • Government-issued identification (e.g., driver’s license, passport)
  1. Non-Personal Information:
  • Browsing and usage information (IP address, device type, browser type, pages visited)
  • Geographic location (based on IP address or device settings)
  • Cookies and tracking technologies (see “Cookies and Tracking” section below)
  1. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

  1. Booking and Reservation:
  • Facilitating and managing your bookings and reservations
  • Processing payments
  • Communicating with you about your bookings and inquiries

Website Improvement:

  • Analyzing user behavior and preferences to improve our website
  • Customizing your experience on our website

Customer Support:

  • Providing customer support and addressing your inquiries
  • Resolving disputes or issues related to your bookings

Marketing and Promotions:

  • Sending you promotional materials, newsletters, and special offers (with your consent)
  • Conducting surveys and market research (with your consent)
  1. Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers:

  • Sharing information with trusted service providers who assist us in delivering our Services (e.g., payment processors, customer support providers)

Legal Requirements:

  • Complying with legal obligations, such as responding to lawful requests from authorities

Business Transactions:

  • Sharing information in connection with a business merger, acquisition, sale of assets, or bankruptcy
  1. Cookies and Tracking

We use cookies and similar tracking technologies to collect Non-PII. You can adjust your browser settings to block or delete cookies, but this may affect your ability to use our website effectively.

  1. Your Choices

You have certain rights regarding your personal information:

  1. Access and Correction: You can access and update your personal information through your account settings on our website.
  2. Marketing Preferences: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
  3. Data Deletion: You can request the deletion of your account and associated data by contacting us.
  1. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes via email or through our website.

  1. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at ‪(415) 379-0789‬.

By using our website and Services, you acknowledge that you have read and agree to this Privacy Policy.

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